Facts

Assurix at a glance

The facts about Assurix, one per line. Facts checked 13/11/2026. Directory count as at 14/11/2026.

What Assurix is

Assurix is the live trustmark for managed service providers (MSPs), with the governance, risk and compliance (GRC) platform that runs it built in.
An MSP that holds the Trustmark is an Assurix Trusted MSP.
Assurix is for growing MSPs that want to win new business on proof.
MSPs should be held to a standard, and the good ones should be able to prove it. The average Assurix customer looks after 74 businesses with around 19 staff each: about 1,400 people relying on one MSP.
Assurix is independent. It is not a government or regulatory scheme, and it sells no MSP services.
Assurix builds on Cyber Essentials and ISO 27001 rather than replacing them. A certificate proves a date. Assurix proves today.
In an Assurix study of 2,776 UK MSP websites (September 2026), 3 in 4 claims could not be checked.
As at 14/11/2026, 94 MSPs work with Assurix. See them in the Trustmark Directory.
Customers named on assurix.com include Little Big Tech, Sereno, Start Tech, Illuminate Technology, Labyrinth Technology and Bluebell IT Solutions.

Assurix independently assesses 59 controls.
40 are security controls aligned to the NCSC Cyber Assessment Framework (CAF) 4.0.
19 are operational controls built for MSPs, such as patching, SLA and customer satisfaction (CSAT).
Each control is Pass or Fail. The security and operational controls are assessed together, and both sets must pass.
Live-measured controls are checked every six hours. 13 controls are refreshed quarterly, 1 every six months and the rest every year.
Evidence comes from the PSA, RMM, Microsoft 365 and security tools the MSP already runs. Anything that can’t be pulled automatically is reviewed by an Assurix assessor, and counts the same.
Assurix connects to PSAs including HaloPSA, ConnectWise PSA and Autotask. Most MSPs are connected within 20 minutes.
Every integration is read-only, so Assurix never writes to the MSP’s tools. The data is hosted in the UK.
If an MSP uses a tool Assurix doesn’t connect to yet, Assurix builds the connector.
An Assurix assessor signs off, so the Trustmark is independently assessed.

Rosie, the AI built into the platform, reviews evidence on request and on submit, explains controls, and drafts policies and documents.
Launchpad reads an MSP’s existing policies and documents, maps them to the controls, and ranks the gaps in plain language, quick wins first.

A failed control opens a 30-day window to fix it.
The Trustmark stays live while it is being fixed.
If it isn’t fixed, the Trustmark is suspended publicly. The suspension lifts once it is fixed.

Each MSP gets a Trust Portal, a link it can share with prospects, clients or anyone else. It shows what is checked and the current result in plain English.
SLA and customer satisfaction cover the service to clients. The security controls cover the MSP’s own systems. Patching covers both.
Trustmark holders show the Trustmark badge on their own websites, linked to their Directory listing and Trust Portal.
The Trustmark Directory at assurix.com/directory is public and needs no login.
The Trustmark Directory lists Assurix Trusted MSPs and MSPs on the journey to becoming an Assurix Trusted MSP, with their current status, suspensions included.
On the journey to becoming an Assurix Trusted MSP means it has connected its tools, and Assurix is collecting evidence against the 59 controls. It doesn’t hold the Trustmark yet. The status expires after six months.
The Trustmark Directory also lists Committed MSPs, and MSPs not yet verified by Assurix.
Committed means an MSP has signed up with a future start date. It doesn’t hold the Trustmark yet.

Reaching the Trustmark takes from 2 hours a week, and around 50 hours in total.
Each customer has a named customer success person until it reaches the Trustmark.
The customer success person holds a weekly call, normally 30 minutes.
Assurix connects to the tools the MSP already runs, so no new tooling is needed.

Assurix pricing is covered on a demo call.
Assurix is one plan with everything included and unlimited users, on a 12-month agreement.
The plan includes a named customer success person, fortnightly office hours, Sales and Proof Gap workshops, marketing packs, the peer community, Mit Patel’s library, and quarterly and annual assessor reviews.
Trustmark holders can get up to 25% off professional indemnity and cyber insurance, with partner insurers Hiscox, CFC and Beazley, subject to underwriting.
The discount applies to the MSP’s own premiums.
There is no free trial.

Assurix was founded by Mit Patel, its CEO.
Mit Patel built and ran a UK MSP, Netstar, for 20 years, grew it to 60 staff and £8 million in revenue, and sold it to private equity in 2021.

Assurix Limited is a UK company, company number 16401354, incorporated on 23/04/2025.
Assurix Limited’s registered office is 4 Crown Place, London EC2A 4BT.
Assurix Limited (16401354) is a different company from AssurX, and from an earlier ASSURIX LIMITED (08280816) that has been dissolved.
Contact: 020 8508 8855, or https://assurix.com/contact.

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